Service Writer - Workshop (Fort Myers, Florida)

• Day shift – weekdays
• Comprehensive Group Insurance Program
• Employer's contribution to the pension plan

Cisolift Distribution USA inc., expert in aerial work platform sales and repair, is recognized for the quality of its services and the expertise of its team.

In fast growth, we are looking for passionate and motivated people to join a committed team, which helps each other and makes life enjoyable.

Your role as an Service Writer - Workshop will be to provide service to our clients based on their calls and requests, handle billing, follow-ups, and gather client needs.

Duties and responsibilities

• Respond to clients within the timeframes set by management and ensure rigorous follow-ups.
• Open all work orders for repairs to be carried out in the workshop.
• Gather information to define repair needs, write the first C (complaint) clearly and accurately.
• Ensure that work orders are properly completed (3C: complaint, cause, correction) and that photos are attached. Verify that all items on the estimate have been completed.
• Take a deposit from clients according to company criteria for all clients without an open account and securely store credit card information for the final payment of the invoice.
• Prepare estimates (in collaboration with the parts department) and contact clients to explain the estimates and obtain approval for the work.
• Keep the client informed of the progress of the work, any deviations from the estimate, and obtain their approval for any changes to the estimate or subsequent estimates.
• Follow up on estimates within the timeframes set by management and close all estimates declined by clients, indicating the reason for the refusal.
• Collect payments from clients upon issuance of the invoice (workshop jobs).
• Close all billable client work orders (generate invoices) as soon as the work is completed, with weekly billing.
• Manage the fleet of mobile units (maintenance and repairs).
• Check recalls and manufacturer service bulletins; open work orders for manufacturer recalls, coordinate with clients, and follow up with the warranty coordinator.
• Assign all warranty and courtesy work to the Warranty Coordinator.
• At the end of the month, ensure that all work orders that can be closed have been closed.